Contact Us

You can reach the US Online Casinos editorial team by email at [email protected]. We read everything that comes in, and we aim to reply to genuine reader questions within a few working days. This page explains what we can help with, what we cannot, and — importantly — where to go instead when your issue is with a casino account rather than with something we published.

What to send us, and what to send elsewhere

We are an independent publisher. We do not operate casinos, hold player funds, process deposits, approve withdrawals or have access to any account you hold with an operator. That distinction decides where your message should go.

Corrections we act on fastest

Bonus terms change without notice, and state availability changes with legislation. Our pages carry a fact-check date — the current one is Sep 19, 2026 — but a promotion can be revised the week after we verify it. If you spot a gap between what we publish and what an operator's terms actually say, tell us which page, which claim, and where you saw the different information. That is enough for us to re-verify and amend.

• Wagering requirements that differ from the figure we list
• Maximum bonus bet caps, bonus expiry dates or cashout limits we have missed
• Minimum deposit or minimum withdrawal amounts that have moved
• Payment methods listed as available that are no longer offered to US customers
• A casino no longer accepting players from your state

How our rankings are put together

Some of the links on this site are commercial. If you open an account through one, the publisher may earn a commission. Commission does not buy a position in our lists and does not change an editorial rating. We say this here because the most common reader email we get is a fair one: who paid for this?

Our ratings are editorial judgments based on desk research — reading published terms and conditions, checking licensing and state availability claims, comparing advertised withdrawal times and reviewing the structure of each welcome offer. They are not customer-review scores, and they are not the result of us depositing or playing. Where we cannot verify something, we say so rather than filling the gap.

Questions we get about specific casinos

Readers usually write in about the operators at the top of our lists, so here is the short version on three of them, including the parts that generate complaints.

Raging Bull

Raging Bull sits at the top of our list (editorial rating 10.0) largely because of the scale of its advertised welcome package: 410% up to $10,000 plus 50 free spins. That headline number is the single biggest reason readers email to ask whether it is real. It is a real advertised offer, but it is a percentage match — you have to deposit to trigger it, the maximum applies only to a large qualifying deposit, and the bonus funds carry wagering requirements and a maximum bet per spin while the bonus is active. The limitation to weigh: high-percentage, high-ceiling bonuses of this shape almost always come with the tightest playthrough and cashout caps, so the practical value is far below the advertised number for a typical deposit. Read the bonus terms before you fund the account.

Magician Bet

Magician Bet (9.8) is on this page for the opposite reason: its 101% No Wagering offer removes the playthrough condition that makes most welcome bonuses hard to convert. For readers who email us frustrated by wagering requirements, this is the structure worth understanding — what you win from the bonus is treated more like cash. The trade-off is size. A no-wagering match is typically smaller, more tightly capped and shorter-dated than a headline percentage deal, so if you are comparing purely on advertised value it will look weaker. Check the maximum bonus amount and expiry date before assuming it beats a bigger offer.

Slots of Vegas

Slots of Vegas (9.8) advertises a 375% bonus plus 50 free spins on Cash Chaser. Game-specific free spins are the detail readers most often miss: the spins are usable on one title, winnings from them are usually credited as bonus funds, and they may carry their own separate wagering and cap. It earns its place for the breadth of its slot catalog rather than for live tables, which is also its limitation — if you mainly want live-dealer blackjack or roulette, a slots-led site is the wrong fit.

Other operators covered on the site — including Uptown Aces (600% for new players), Card Crush, Zumba Cards, BetUS (200% up to $4,000), Amazon Jackpots, Slots and Casino and Bets.FM — appear in our comparison pages with their own terms. Bets.FM's offer is denominated in cryptocurrency (225% up to 1 BTC plus 225 free spins), which brings different deposit and withdrawal mechanics from a USD account; Card Crush, Zumba Cards and Amazon Jackpots use coin and sweepstakes-style packages rather than straight cash bonuses, so "250 SC" or "40 free SC" is not the same thing as $250 or $40.

Money questions we can answer generally

We cannot see your balance or chase a payment, but these are the mechanics behind most of the payment emails we receive.

• Cost to take part: most welcome offers require a qualifying deposit. Minimum deposits vary by operator and by method. No-deposit bonuses exist but are small and heavily capped.
• Paying in: debit cards are the most widely accepted route for US players. Credit card gambling deposits are declined by many issuers. ACH bank transfers and direct bank transfers are common at state-licensed sites; e-wallets including PayPal are available at some operators and not others, and PayPal availability in particular depends on the operator's licensing. Crypto is used at offshore-facing sites such as Bets.FM.
• Getting paid: withdrawal method is often tied to deposit method. Expect a minimum withdrawal amount, a per-day or per-week withdrawal limit, and a pending or reversal window before funds are sent.
• Fees: some operators charge for extra withdrawals in a period, or for certain methods. Your bank may also apply a fee to an international transfer.
• Timing: advertised withdrawal speeds are the operator's own claim, not a tested result. The first payout is almost always the slowest because verification happens then.

Verification, and why a payout stalls

Most withdrawal complaints we receive come down to KYC. Before a first cashout, a licensed operator must confirm identity, address and payment ownership, and may run source-of-funds checks on larger amounts. Send clear, in-date documents in the format requested, use the same name on the account and the payment method, and keep a copy of every message. If a payout remains unexplained after the operator's final written response, escalate to the regulator or dispute body named in its terms — and tell us too, because a pattern of unresolved complaints affects how we write about an operator.

Where you can legally play, and who may sign up

Online casino legality in the US is decided state by state, not federally. A handful of states license real-money online casino play; many more permit sports betting only; sweepstakes and social casino models operate under different rules again, and some states exclude them. An operator accepting registrations from your state is not the same as being authorized to serve it — that is a distinction worth checking before you deposit, because it affects what recourse you have.

You must be at least 21 in most regulated states, and you are responsible for the tax treatment of any winnings. If you want the broader picture of how licensing differs between markets, our overview of casinos outside the GamStop scheme shows how another jurisdiction handles the same questions. Our terms of use set out the limits of what this site publishes, and more about the editorial team explains who writes it.

Beyond casino games

Several operators we cover run more than one product line. BetUS offers sportsbook betting alongside casino play, and sports promotions usually carry different rollover terms, different minimum odds conditions and separate bonus balances from casino bonuses — a bonus earned on one side generally cannot be cleared on the other. Card-based and sweepstakes products such as Card Crush and Zumba Cards sit closer to social gaming, with coin packages and redemption rules rather than straight cash withdrawals. If you email us about a bonus, tell us which product it was attached to; it changes the answer.

If gambling has stopped being entertainment

Please do not email us for crisis support — we are a publisher and cannot provide it. Deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are available at licensed operators, and blocking software can restrict access at device level. The 1-800-GAMBLER helpline is available in the US. Our responsible gambling page sets out these tools in more detail. Gambling is not a way to make money or fix a financial problem, and no casino can be described as completely safe.

Sending us something useful

1. Name the page or casino your message is about.
2. Quote the exact claim or term you are querying.
3. Add the date you saw it, and a screenshot if you have one.
4. Tell us your state if availability is part of the question.
5. Leave out account numbers, document images and passwords — we never need them and cannot use them.

Write to [email protected]. Editorial queries and corrections go to the same address as commercial ones; a clear subject line gets yours to the right person faster. If you are simply deciding where to start, browsing our reviews and comparing the terms side by side will usually answer the question quicker than an email will.